Privacy Policy

1. Scope

This policy applies to visitors to our marketing sites, registration and authentication flows, the company portal, support inquiries, and users of our cloud platform and connected applications.

If you use Deluge on behalf of an organisation, that organisation may have its own notices or agreements that also apply.

2. Information we collect

We may collect:

• Account and contact data: name, email address, phone number, company name, address or region, and credentials you provide when registering or contacting us.
• Operational and technical data: usage logs, device or browser identifiers, IP address, timestamps, and diagnostic information needed to operate and secure the Services.
• Business data you enter: information your organisation stores in Deluge (for example transactions, inventory, staff records, or financial entries), which we process to provide the Services.

We do not aim to collect sensitive categories of data unless you voluntarily supply them where the product requires it and processing is lawful.

3. How we use information

We use personal information to:

• Provide, maintain, and improve the Services, including authentication, billing, and support.
• Send service-related messages (such as verification, security alerts, or subscription notices).
• Meet legal obligations and respond to lawful requests.
• Analyse aggregated or de-identified usage to improve reliability and product design.

4. Sharing

We do not sell your personal information. We may share data with subprocessors who assist us (for example hosting, email delivery, or analytics), subject to confidentiality and security obligations.

We may disclose information if required by law, to protect rights and safety, or in connection with a merger or asset transfer with notice where appropriate.

5. Security

We implement administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, or misuse. No online service can guarantee absolute security.

6. Retention

We retain information for as long as needed to provide the Services, comply with law, resolve disputes, and enforce agreements. Retention periods may vary by data type and legal requirements.

7. Your choices and rights

Depending on applicable law, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object to certain processing.

To exercise rights or raise concerns, contact us using the details below. We may need to verify your identity before fulfilling a request.

8. International transfers

Your information may be processed in Zimbabwe or other countries where we or our providers operate. Where transfers require safeguards, we take steps consistent with applicable law.

9. Changes

We may update this policy from time to time. We will post the revised version on this page and adjust the “Last updated” date. Continued use after changes constitutes acceptance where permitted by law.

10. Contact

Privacy questions: delugesolutions@gmail.com

You may also reach us on our contact page.